We do our best to describe our goods as accurately as possible, and please note that many of CKIL items are handmade and therefore very unique. Sizes and colors may vary slightly from the pictures on our website. Every effort is made to ensure that the details we give of our products is correct.

Placing an order

Placing an order could not be easier. Simply browse our store and add any items you wish to buy to your shopping cart. When you have finished your selection, simply click ‘Checkout’ and you will be asked for the details we need to complete the order. If you make a mistake in your order and are unable to amend it in your shopping cart, please contact us and we will amend it for you.  When you place an order you will receive an automatic acknowledgement of receipt.  We will send acceptance of your order as soon as possible and confirm the details.

All orders remain subject to both availability and the occurrence of events beyond our reasonable control, in which case we reserve the right to cancel your order without liability. In such unlikely circumstances we will inform you immediately.  All prices are shown in $ but do not include post and packaging charges. The total cost of each order will be shown before you agree to make a payment. Every effort is made to ensure that prices shown are correct. In the unlikely event of an error being made, we reserve the right to cancel the order at any time prior to delivery.

Over seas orders

We can deliver to most overseas countries. Postage will be charged at actual cost, please contact us for more details. Customers will also be responsible for any duties charged on receipt in their Country.

Payment

We use Shopify Payments and PayPal to process your payments. These both allow payment with all major Credit cards or Debit cards. Card information is always encrypted and not stored on our system. However, if you do not wish to pay online, simply contact Hannah  on +256772657985 or …… and we will be happy to make arrangements for direct bank payments. You will receive a confirmation e-mail once your payment has been received.

Late or lost deliveries

If you experience a problem with your delivery please contact us and we will do our best to help you. We cannot be held responsible for late or lost parcels.

Returns Policy

If for any reason you are not delighted with your purchase please let us know within 7 days of receipt and we will be happy to arrange an exchange or refund.

We ask that you return any item in its original packaging. A refund is only possible if the item/s is/are returned unused and in its original condition.  Purchasers are required to pay the cost of returning items, unless they are found to be faulty.  Please obtain proof of posting as we cannot accept responsibility for lost parcels.

Endemnity

You agree fully to indemnify, defend and hold us, CKIL and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Customer Services

If you have any queries regarding any of the above please don’t hesitate to contact us